What our Customers say...
I wanted to write a review for the two men from Ames, Jeffrey and Matt, who cleaned our carpets. They were extremely thorough in every room, including the stairs. They were knowledgeable and careful, too. We have owned the home 7 years and both of us said the carpets have never looked so good!
SERVPRO of Ames did a great job when they came to do my cleaning service. They were very professional and spent hours cleaning up our basement from flooding. They used a hot water machine to get the caked-on dirt out easily. I trusted them being alone in my home once I left. I would, and already have, recommended SERVPRO of Ames to my family and friends!
SERVPRO of Ames was very responsive to my needs. I appreciated their quick communication. They were able to come immediately, they were reasonably priced, the technicians gave great explanations, and they completed the job quickly. I would highly recommend SERVPRO of Ames because of their quick, courteous, and convenient service.
On August 10 of 2020, the Derecho storm took all of us here in Iowa by surprise and left a massive trail of destruction. It hit and swept over my home and many others. I arrived at my house after being stranded on the side of the interstate where I had waited for the storm to pass to discover that my home was on fire.
The fire and water damage to my home was overwhelming. As I was trying to figure out how insurance requires which contractors were available and were not already booked for the next six months, and where was I going to live, SERVPRO reached out to me because of the local newspaper article written about my home. They have been a blessing because although insurance was going to help me work through this tragedy in time, I had no idea how to navigate any of the mess. Dealing with a house fire was completely new, confusing and overwhelming to me. Don and Jeff from SERVPRO helped me find contractors, clean the mess and assist me in navigating through so many steps. Most importantly they helped me deal with the insurance company so the work to restore my destroyed home could move forward. Through the help of SERVPRO I have been able to make decisions regarding putting my home back in order. I would never have been able to regain my footing without their consistent help, knowledge of who to contact, direction and helpful disposition. Although I am still in the process of finishing restoring my home I am thankful to SERVPRO who is continuing to work by my side.
Don did a great job with our odor problem. We needed our ducts cleaned and Don was professional and knowledgeable. He took care of the unbearable odor quickly and answered any questions we had. I would recommend SERVPRO to anyone, Don was great!
Carrie and her crew did a great job of helping us get through our fire of our family owned grocery store. The staff was always polite and helpful and was willing to go the extra mile for us. It was a very stressful situation, but the SERVPRO crew helped calm my nerves and did a great job.
Carrie was great to work with! She talked me through the whole process and always answered all my questions. Very professional and helpful! SERVPRO handled the whole project from start to finish. I would highly recommend them to anyone!
When our YMCA camp was suddenly hit with water damage at one of our buildings, and we didn't have any local contacts at the time, a search and cold call to SERVPRO of Ames proved to be fortuitous. SERVPRO was able to get onsite the next day and worked with our staff team and insurance provider every step of the way. Fast forward a year, we had an issue at one of our Des Moines locations and I immediately knew who to call. Responsive, appropriate and friendly service is what you can expect from SERVPRO of Ames. Thanks for the support.
SERVPRO of Ames has been extremely reliable for us at Boone Farmers Mutual, and we have had a great experience working with Don and SERVPRO over the past couple of years. Of the numerous water/fire mitigation and restoration vendors that I have worked with inside and outside the metro over the last decade, SERVPRO of Ames stands out as the best of the best. I would recommend them personally to friends and family and if I ever suffer a loss at my own home, they will be the first call I make. And most importantly, our customers have overwhelmingly reported a great experience in working with this SERVPRO franchise, and as a County Mutual and as an adjuster we cannot ask for anything better than that.
SERVPRO of Ames was great to work with. The initial mitigation company that my insurance recommended post derecho could not come out in a timely manner to tarp our roof (before another thunderstorm came through). SERVPRO moved quickly to schedule and get our interior damage repaired, cleaned up and back into the condition we were before the storm. I would recommend anyone to use SERVPRO of Ames.
Jaxson and Zach were great help in cleaning up after a water leak in our basement. They worked hard to remove all of the damaged ceiling tiles and carpeting. They were pleasant to work with and got the job done quickly. I would definitely recommend SERVPRO to help with recovering from water damage.
Don and Carrie came over and checked out my attic after a suspected raccoon break-in. They were very professional even when a bunch of blown-in insulation rained down on them while opening the hatch to the attic. Carrie checked the attic and took pictures. Don told me that the insulation was undisturbed and looked clean. He told me that no clean-up work was required. Before leaving, they cleaned up the insulation that came down. This was a very good experience. I recommend SERVPRO and would call them again. (from posted Google review)
I highly recommend SERVPRO of Ames. My experience with them was outstanding. The team responded to a weekend water damage event at our home without delay. What stood out to me was how much respect they showed towards us and the commitment towards prompt mitigation of the damages. The professional service exceeded my expectations, ending with a report of actions and certification of completion. I couldn’t have been happier with the results that originated from a bad event.
We have used SERVPRO of Ames now for two different rain events that brought water in the basement of our church building. In both instances, Jeff was professional and responsive. They had a team out to the property quickly and started walking us through what was needed for cleanup. The results were amazing! The spaces looked and smelled, as if it never happened. I am very thankful for the hard work and obvious pride they take in caring for customers and our community. I highly recommend working with Jeff and the SERVPRO of Ames team.
SERVPRO of Ames was quick to respond to our request to have our facilities sanitized and cleaned. The crew showed up on time and was very professional and were very thorough.
Upon completion of the service our facilities were left sanitized and cleaned to our expectation. I would definitely use SERVPRO of Ames again!!
They gave us good service. They were on time and always provided good communication. They did a good job disinfecting and were very understanding and willing to work through everything.
Nate and Jaxson were part of the SERVPRO storm team that came to Illinois and handled our sewer back up with incredible professionalism, and with a compassionate touch. Although they drove over 5 hours to get here, they promptly started working to get my basement dry and safe, working well into the evening. The entire clean up took about 4 days, and I never heard anything negative from them despite the long hours they were putting in. Nate and Jaxson always informed me when they left and when they would return, as well as what they were doing and why. They fully answered any question I had and went out of their way to ensure I was satisfied with the work they performed.
We knew Nate and Jaxson were here to do their job, but they acted like we knew them for years. They treated us respectfully and with kindness. My daughter was so impressed with their professionalism and their kindness, she baked them some cookies since she knew they were staying in a hotel and working long hours. They took the edge off of having a disaster in your basement and made you feel like everything was going to be ok. I trusted them to get the job done right and done quickly.I would HIGHLY recommend SERVPRO of Ames. If Jaxson and Nate can drive 5 hrs straight and make someone from a different state feel like their home is in capable caring hands, I am sure they probably provide even better service locally in their own community. I spoke to the office staff, as well, and they were quick to help with any questions or concerns I had. For going through such a terrible flood, SERVPRO of Ames helped get us cleaned up, sterilized, and ready to rebuild with a very compassionate staff and two very professional, kind professionals, Jaxson and Nate.
Extremely fast and professional service. Most reasonable quote out of 4.
Jeff & his team completed the restoration of our brand new home. The main floor & basement sustained water damage due to plumber's error. Contractor was interested in only patch work. Filed a claim through our homeowners insurance & SERVPRO did the rest. Extremely conscientious team, communicated options & outlined timeline. Communicated with insurance adjuster & kept us informed. They went above & beyond by sending in a cleaning crew in the middle of the project so I could complete a medically required in-home infusion!! As in any building/restoration project scheduling flexibility is a must. We are extremely happy with the plumber, drywall & painter sub contractors provided through SERVPRO, too. Highly recommend SERVPRO of Ames IA.
Fast and reliable service. It was like they were never here! Great customer service. Sando and his crew did a great job of communicating with myself and my insurance company and handling the claim quickly!
Carrie and her crew were absolutely amazing to work with. They communicated everything very well and did great work taking care of the mess our water caused. We would highly recommend them to anyone!
I found the SERVPRO crew courteous, polite, and helpful throughout the duration of the job. Have a person in charge of inspecting after the job is done.
I live in Lehigh and had flood damage the middle of March. I first called SERVPRO in Fort Dodge. I didn't receive a callback. After a month of waiting, I decided to call the Ames SERVPRO! I am extremely pleased with the quick response, the friendly and professional service and a job well done! I felt they exceeded all expectations! I highly recommend all of the people at SERVPRO in Ames!!!!
I never knew that such a company was here in Ames; but when I needed them they were there. Very professional, and checked everything, had such a positive attitude and kept us updated on the clean up. It was unfortunate that we needed them; but thankful they were able to come and clean up; and check everything out.
We called SERVPRO after a huge ran storm took our our pump. They came immediately and took all the wet and damaged materials away they dried everything out that was salvageable. The crew was courteous and efficient. I give them 5 stars
After 7 inches of rain in a few days, our sump pump went out; we called SERVPRO, not only were they here in a few hours, but they were professional, caring; and got the job taken care of!!! The 2 guys that came out were so positive, and kept us informed as they were cleaning up!!
After a pipe broke in our house SERVPRO was recommended to us and we could not be more pleased with their friendly professional service through out the entire process of cleanup! They communicated the entire time what was being done and cleaned up every single mess! Sando, Dennis & Dan were the three that worked with us; we want to give a huge shout out to them for their efficiency & awesomeness! Great job guys!!!
Everything! People are so nice & they called us right back when we called them. We had a flood in our basement & I was so upset, & they calmed me & told me they would take care of everything & they did! Sando is the name of the main one & Randy is the other one. Call them & let them help you!! You will not regret it!!
After experiencing multiple flooding issues, SERVPRO of Ames is our go-to for water clean up. They provide excellent service, show up immediately and get the job done right. We highly recommend them! Dennis and his crew are amazing!
Looks like they are under new management. I had a wonderful experience with Jeff! He walked me through the whole process, made it very easy to understand, and I thought the pricing was very clear and fair. I would absolutely recommend them to any friend or family!
Jeff was very well-versed on mold and proper procedures on how to deal with it. He was helpful and did everything he said, on-time, and on-budget. He will be my go-to-guy if I ever need services like this again.
Working in the insurance industry we have plenty of options to use for our customers after claims. Our experience with SERVPRO of Ames and the new owner, Jeff, has been fantastic. They keep in touch throughout the process and are very transparent with what they are doing. Highly recommended!