What our Customers say...


Extremely fast and professional service. Most reasonable quote out of 4.

Jeff & his team completed the restoration of our brand new home. The main floor & basement sustained water damage due to plumber's error. Contractor was interested in only patch work. Filed a claim through our homeowners insurance & SERVPRO did the rest. Extremely conscientious team, communicated options & outlined timeline. Communicated with insurance adjuster & kept us informed. They went above & beyond by sending in a cleaning crew in the middle of the project so I could complete a medically required in-home infusion!! As in any building/restoration project scheduling flexibility is a must. We are extremely happy with the plumber, drywall & painter sub contractors provided through SERVPRO, too. Highly recommend SERVPRO of Ames IA.

Fast and reliable service. It was like they were never here! Great customer service. Sando and his crew did a great job of communicating with myself and my insurance company and handling the claim quickly!

Carrie and her crew were absolutely amazing to work with. They communicated everything very well and did great work taking care of the mess our water caused.   We would highly recommend them to anyone! 

I found the SERVPRO crew courteous, polite, and helpful throughout the duration of the job. Have a person in charge of inspecting after the job is done.

I live in Lehigh and had flood damage the middle of March. I first called SERVPRO in Fort Dodge. I didn't receive a callback. After a month of waiting, I decided to call the Ames SERVPRO! I am extremely pleased with the quick response, the friendly and professional service and a job well done! I felt they exceeded all expectations! I highly recommend all of the people at SERVPRO in Ames!!!!

I never knew that such a company was here in Ames; but when I needed them they were there. Very professional, and checked everything, had such a positive attitude and kept us updated on the clean up. It was unfortunate that we needed them; but thankful they were able to come and clean up; and check everything out.

We called SERVPRO after a huge ran storm took our our pump. They came immediately and took all the wet and damaged materials away they dried everything out that was salvageable. The crew was courteous and efficient. I give them 5 stars

After 7 inches of rain in a few days, our sump pump went out; we called SERVPRO, not only were they here in a few hours, but they were professional, caring; and got the job taken care of!!! The 2 guys that came out were so positive, and kept us informed as they were cleaning up!!

After a pipe broke in our house SERVPRO was recommended to us and we could not be more pleased with their friendly professional service through out the entire process of cleanup! They communicated the entire time what was being done and cleaned up every single mess! Sando, Dennis & Dan were the three that worked with us; we want to give a huge shout out to them for their efficiency & awesomeness! Great job guys!!!

Everything! People are so nice & they called us right back when we called them. We had a flood in our basement & I was so upset, & they calmed me & told me they would take care of everything & they did! Sando is the name of the main one & Randy is the other one. Call them & let them help you!! You will not regret it!!

After experiencing multiple flooding issues, SERVPRO of Ames is our go-to for water clean up. They provide excellent service, show up immediately and get the job done right. We highly recommend them! Dennis and his crew are amazing!

Looks like they are under new management. I had a wonderful experience with Jeff! He walked me through the whole process, made it very easy to understand, and I thought the pricing was very clear and fair. I would absolutely recommend them to any friend or family!

Jeff was very well-versed on mold and proper procedures on how to deal with it. He was helpful and did everything he said, on-time, and on-budget. He will be my go-to-guy if I ever need services like this again.

Working in the insurance industry we have plenty of options to use for our customers after claims. Our experience with SERVPRO of Ames and the new owner, Jeff, has been fantastic. They keep in touch throughout the process and are very transparent with what they are doing. Highly recommended!